ea77's Privacy Policy

1.1 Registration and Identity Information

When you open an account at ea77, we collect your full name, date of birth, mobile number, and email address. A national identity card or other proof of identity may be required during account verification. This information is used solely to confirm your identity and keep your account secure.

1.2 Transaction and Financial Information

To process deposits and withdrawals at ea77, information related to your bKash, Nagad, and Rocket mobile banking numbers is collected. Transaction records, amounts, and timestamps are stored securely. We never store full card numbers or bank account details.

1.3 Usage Patterns and Technical Information

Your device type, operating system, browser, IP address, and time spent on the site are collected automatically. This information is used to improve platform performance and detect fraudulent activity.

1.4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the ea77 site. They keep your login experience smooth, remember your preferences, and help analyse site statistics. You can manage cookies through your browser settings, though disabling certain cookies may limit some site features.

2.1 Service Delivery and Operations

Your collected information is used primarily to run ea77's services without interruption. This includes account management, processing deposits and withdrawals, applying bonuses, and maintaining gaming history.

2.2 Security and Fraud Prevention

Data is analysed to prevent the same person from creating multiple accounts or committing any other form of fraud. When suspicious activity is detected, we take immediate action. This process protects the interests of every honest user.

2.3 Communication and Customer Support

Important account-related notifications are sent via your mobile number or email. ea77's 24/7 live chat and email support team uses your information to resolve your issues.

2.4 Service Improvement

By analysing aggregate user behaviour, ea77 makes decisions on adding new games, improving the interface, and creating promotional offers. Individual identities are not revealed in this analysis.

2.5 Responsible Gaming Support

By reviewing gaming behaviour data, ea77 delivers responsible gaming guidance to specific users. If a concerning pattern is identified in a user's gaming habits, a supportive message is sent.

ea77 never sells your personal information to third parties for marketing purposes. However, data may be shared in certain situations:

3.1 Payment Processing Partners

To complete transactions via bKash, Nagad, and Rocket, relevant transaction data is shared with those mobile banking services. These third parties are governed by their own privacy policies.

3.2 Technology and Infrastructure Providers

Limited and necessary data may be shared with third parties that provide technical services for platform operations (such as server hosting and data analytics). These partners are bound by confidentiality agreements with ea77.

3.3 Legal Obligations

Data may be provided in response to a court order or a lawful request from a legal authority. In such cases, we provide only the minimum information that is legally required.

3.4 Business Changes

If ea77's ownership changes or the organisation is restructured, the new authority will be legally bound to comply with this privacy policy.

ea77 has put in place industry-standard technical measures to protect your data:

• SSL (Secure Sockets Layer) encryption — every data exchange on the site is completed through encrypted channels.
• Database encryption — all stored sensitive data is kept in encrypted form.
• Two-factor authentication (OTP) — mobile OTP verification applies during login and large transactions.
• Security audits — regular internal and external security reviews are conducted.
• Restricted access — among staff, only the responsible officer can view the necessary data.
• Data backup — regular backups are taken and stored in a secure environment.

In the event of a data breach, we notify affected users as quickly as possible and take steps to resolve the issue.

ea77 retains user data only for as long as necessary — and no longer.

5.1 Active Accounts

While your account is active, all data is retained and used to provide services.

5.2 After Account Closure

Even after an account is closed, financial transaction records are retained for a set period, as this data may be needed for legal obligations and dispute resolution. Once that period has passed, the data is securely deleted or anonymised.

5.3 Cookies

Session cookies are deleted when the browser is closed. Persistent cookies are stored for a maximum of 12 months, after which they expire automatically.

Every registered member of ea77 has the following rights regarding their personal information:

6.1 Right to Access

You can find out at any time what information ea77 holds about you. Submit a request via live chat or email and full details will be provided within the specified timeframe.

6.2 Right to Correction

If your account contains incorrect or outdated information, you have the right to request a correction. Data will be corrected subject to the submission of the required proof.

6.3 Right to Deletion

In certain circumstances (such as account closure where no legal obligation exists), you may request deletion of your data. This right may be limited where data must be retained due to legal obligations.

6.4 Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can unsubscribe through your account settings or directly via the support team. However, essential account-related notifications will continue to be sent.

6.5 Right to Data Portability

You may request a copy of your transaction history and account information. The support team will provide it in an applicable format.

ea77 provides services only to individuals aged 21 and above. Data of minors is not knowingly collected, and any such account identified will be closed immediately. The age verification process during registration serves this purpose.

If parents believe their minor child has registered at ea77, please notify our support team immediately. We will take prompt action and delete the relevant data.

The ea77 platform may at times include third-party services or games — such as the live gaming environments of Evolution, Pragmatic Play Live, or JILI. These third parties are governed by their own privacy policies, for which ea77 is not responsible. We advise users to read the privacy policy of any third-party service before using it.

ea77 reserves the right to update this privacy policy when necessary. If a significant change is made, a notification will be sent to your registered email or mobile number, and the "Last updated" date at the top of this page will be changed.

Continued use of ea77 after an update indicates that you have accepted the new policy. If you do not agree to the changes, you may request to close your account.

To learn more about ea77's operations and policies, read our About Us page.

If you have any questions, concerns, or complaints about this privacy policy, please contact ea77's support team:

•   24/7 Live Chat — directly from any page on the site
•   Email: [email protected]

Our team provides support in both Bengali and English. Any privacy-related complaint is handled with the highest priority and resolved within the specified timeframe.